Reputation · Google reviews
Before a homeowner calls you, they read your reviews. We help contractors get more of them from real customers, answer every one, good or bad, and turn them into a stronger Google Business Profile.
Straight answer
Google's AI summary for this search lists these services. We're clear about which ones we offer, so you don't pay for something you won't get.
Asking every real customer for a review, at the right moment, with a direct link.
Good and bad, in English or Spanish, written for the next customer.
Reporting reviews that break Google's policies. Google decides, not us.
What ChatGPT and Google's AI say about you draws on your profile and reviews.
SEO for AI answersPushing down negative articles or search results.
Media response and crisis communications. A specialized PR firm is the right call.
Bad reviews
Google's help center puts it simply: be a friend, not a salesperson, and give a helpful response. In practice, a good reply does five things.
For taking the time to write, even when it stings. It sets a calm tone for everyone reading after them.
Name what went wrong, without arguing about the details in public.
A phone call or a visit to make it right. It shows future customers how you handle problems.
Two to four sentences is enough. Long replies read as defensive.
If the review is in Spanish, answer in Spanish. We write replies in both languages.
What we do
A text, a QR card or both, sent right after the job while the customer is happy.
The full review guideWe write the first replies with you until the tone feels like yours.
The request goes out after every completed job, even on busy weeks.
AI automationCount, rating and reply rate tracked monthly next to your map visibility.
Google Business Profile optimizationClient results
Our clients' results in Google Search Console, where reviews, their Business Profile and their website work together.
654
Impressions in 13 days
Showing for “sod installation charlotte” and “land grading charlotte nc”.
23
Organic clicks, $0 in ads
A 4.1% click-through rate on searches like “junk removal concord”.
6.1
Average Google position
Page one without ads. Next goal: the searches that don't include the brand.
964
Impressions in 13 days
Appearing for “retaining wall installation in upper marlboro, md”.
Our rules
Every review comes from a real customer. In the U.S., the FTC finalized a rule in 2024 that bans fake reviews.
No discounts or gifts in exchange for five stars. Google can suspend a profile for that.
We ask everyone. Filtering out unhappy customers before they review goes against Google's rules.
FAQ
For our scope, Google reviews and replies, it's usually a small add-on to a Business Profile or SEO project rather than a large standalone contract. We quote after seeing your current reviews and how many jobs you finish each month.
Not by yourself. If a review breaks Google's policies, for example it's fake, off-topic or offensive, you can report it and Google decides. If it's a real customer's opinion, the best move is a calm, helpful reply.
It depends on the problem. For crisis response or removing articles, look at specialized PR firms. For a local business that needs more Google reviews and consistent replies, a team that also manages your Business Profile is usually the better fit.
Services that monitor and improve how a business appears online. For a contractor, that mostly means Google reviews and the directories homeowners check before calling.
It depends on how many jobs you finish. A business that asks every customer after every job usually sees new reviews within the first weeks of the routine.
In your Business Profile, under the option to ask for reviews. Our guide on how to get more Google reviews shows where it is and how to share it.
Send us your business name. We'll compare your reviews, rating and reply rate with the businesses showing next to you on the map, and send you a plain-language plan, in English or Spanish.